1. Introduction
Lingodive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using Lingodive, you consent to the data practices described in this policy.
2. Information We Collect
We may collect the following types of information when you register, use, or interact with Lingodive: personal identifiers (name, email address, phone number, profile picture), account credentials, booking and class history, payment transaction records, communications with teachers and support, technical data (IP address, browser type, device information, usage logs), and any other information you voluntarily provide.
3. How We Use Your Information
We use the information we collect to: create and manage your account, process bookings and payments, connect you with teachers, provide customer support, improve our platform and services, send service-related communications, ensure platform security and prevent fraud, and comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with: teachers (limited to what is necessary for conducting classes), payment processors and service providers who help us operate the platform, and law enforcement or regulatory bodies when required by law. All third parties are contractually bound to protect your data.
5. Cookies and Tracking Technologies
Lingodive uses cookies and similar tracking technologies to maintain your session, remember your preferences, analyze platform usage, and improve your experience. You can control cookie settings through your browser; however, disabling cookies may affect certain platform features.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain certain data to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, restrict or object to certain processing, and data portability. To exercise these rights, contact us through the contact page or the email address provided below.
8. Children's Privacy
Lingodive is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your data receives an adequate level of protection in the jurisdictions where it is processed.
11. Third-Party Links and Services
Lingodive may contain links to third-party websites, services, or meeting tools. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with Lingodive.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date at the top of this page and notify you through the platform or by email where appropriate. Continued use of Lingodive after changes means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us through the Contact page, email us at support@lingodive.com, or call 09137155789.