Support

Frequently Asked Questions

Find answers to common questions about Lingodive's classes, teachers, payments, and platform.

How do I get started with Lingodive?

Create a free account, browse our teachers and available class times, choose a session that fits your schedule, and book it. Your first class is just a few clicks away.

How do online classes work?

Classes are held live with your teacher through Lingodive or a third-party meeting tool. You will receive a meeting link after booking. Join on time with a stable internet connection, a working microphone and camera, and a quiet environment.

Who are the teachers?

Our teachers are experienced English language professionals. Each teacher profile shows their background, languages spoken, and student reviews so you can find the right match for your goals.

What are the technical requirements?

You need a device (laptop, tablet, or smartphone) with a stable internet connection, a microphone, and ideally a camera. Most modern browsers work — we recommend Chrome or Firefox for the best experience.

How do payments and the wallet work?

You can top up your Lingodive wallet and use the balance to book classes. We support various payment methods. Your wallet balance is shown in your dashboard and is deducted automatically when you reserve a class.

Can I reschedule or cancel a class?

Yes, you can reschedule or cancel a class through your dashboard. Rules may vary depending on the class type and how far in advance you make the change. Please check the specific class details or contact support if you need help.

Is there a free trial or demo class?

We occasionally offer introductory sessions or special promotions. Check the homepage, follow our Telegram channel, or contact us to ask about current offers for new students.

How can I contact support?

You can reach us through the Contact page, email us at support@lingodive.com, or call 09137155789. You can also join our Telegram channel for updates and quick help.

Is my personal information safe?

Yes. We take data protection seriously. Please read our Privacy Policy for details on how we collect, use, and safeguard your information.

Do you offer group classes?

Currently, our focus is on one-on-one sessions to give you personalized attention. Group class offerings may be introduced in the future — stay tuned through our Telegram channel for announcements.

Still have questions? Contact us